Frequently Asked Questions – Funstuff.ie
1. Orders & Payments
Everything you need to manage your order quickly, securely, and easily.
- Secure online checkout only
- Fast order processing
- Email support within 24 hours
Orders
Can I cancel my order?
Email us immediately at sales@funstuff.ie with your order details. We’ll do our best to assist before dispatch.
Can I change my order?
Changes are not always possible once placed. Please contact us as soon as possible.
Can I place an order by phone?
No. For your security, all orders must be placed through our website.
Can I visit or collect in-store?
We operate exclusively online. However, collection is available after purchase with prior arrangement.
Can I collect my order from your warehouse?
Yes, under the following conditions:
- Order must be placed online
- Minimum 1 business day notice required
- Allow extra processing time during peak season (Oct–Dec)
Delivery & Tracking
How do I track my order?
Once your order ships, we’ll email you a tracking reference.
Note: Some couriers may not provide full tracking visibility.
What does pre-order mean?
Pre-order items are not yet in stock but are reserved for you and shipped when available.
Delays may occur due to supplier or logistics issues.
Order Status Guide
- Awaiting Fulfilment – Order received, not yet processed
- Awaiting Shipment – Ready for courier collection
- Consigning Pending – Awaiting final courier confirmation
- Shipped – Your order is on the way
Important Collection Info
- Orders must be placed online before collection
- At least 1 business day notice required
- Peak periods may require additional processing time
Need Help?
Our support team is here to help.
We respond in the order requests are received. During busy periods, replies may take up to 24 hours.
2. Warranty & Refunds
We stand behind the quality of our products and aim to make support simple, fast, and fair.
Warranty Coverage
Ride-On Toys
- 6-month battery warranty
- 12-month parts warranty
Brand Products
Covered directly by manufacturers:
- Peg Perego
- Mookie
- TP Toys
- Razor
Standard warranty: 12 months
Wear & Tear Items
Some components naturally wear with use:
- 24V Drift Go Kart wheels are not covered under warranty due to normal usage wear.
How to Make a Claim
We keep the process simple:
1. Contact Us
Email sales@funstuff.ie with:
- Order ID
- Description of the issue
- Photos or videos
2. Share Evidence
Large files can be sent via WeTransfer:
https://wetransfer.com/
3. Resolution
We will:
- Troubleshoot the issue
- Send replacement parts if covered
- Or arrange repair, replacement, or refund
Returns & Refunds
If a return is needed:
- Carefully disassemble and repackage the item
- Ensure it is securely packed for transport
- We will arrange free courier collection (within warranty period)
Once received, we will inspect and confirm:
- Repair
- Replacement
- Refund
Refund Timelines
- PayPal: Instant processing
- Credit/Debit Card: Up to 5 business days
Water Damage Policy
Water damage is not covered under warranty.
This is considered environmental damage rather than a manufacturing fault.
Repair costs may apply, and we will always confirm pricing before proceeding.
3. Products & Features
Everything you need to know about your product from setup to safe use.
Assembly
Are products pre-assembled?
No. All products are delivered flat-packed and require assembly at home.
Do you offer an assembly service?
No. We currently do not offer assembly or disassembly services.
Packaging & Gifts
Will the product packaging show what’s inside?
Yes. Product images and details are clearly visible on the box.
If your purchase is a gift, we recommend shipping directly to the recipient.
Battery & Safety
Are batteries included?
Yes but for safety reasons, they are not pre-connected.
You must connect the battery before first use using the included instructions.
Charging Guidelines
To keep your product running safely:
- Fully charge before first use
- Do not charge for more than 12 hours
- Never leave charging unattended
- Charge at least once per month when not in use
- Disconnect battery during long storage
Built-in Safety Feature
The product will not operate while charging, protecting both the battery and user.
Compatibility
Do you sell trailers for go-karts?
We currently offer:
- 1 trailer compatible with the Hercules Pedal Go Kart
Other models are not designed to support trailers.
What’s the difference between 24V series and parallel ride-on toys?
